Purpose

This customer success video for Ontrack tells the behind-the-scenes story of a data recovery team that quite literally saves the day. Through authentic, interview-driven storytelling, the film reveals the human side of high-stakes tech support — where customers face sleepless nights, pressure from execs, and panic-inducing data loss before reaching out to Ontrack. By spotlighting Ontrack’s calm, committed, and deeply experienced team, the video builds credibility with future clients navigating similar crises.

Impact

The video captures how Ontrack engineers restore not just data, but peace of mind. It demonstrates the company’s 40-year legacy of solving urgent problems for clients ranging from solo tech users to massive enterprises with thousands of affected employees. With personal anecdotes and unscripted insight, the film shows how trust, speed, and communication drive client loyalty — and turn chaos into relief.

Relevant Insight

In consulting and tech services, 93% of B2B buyers say video plays a crucial role in building brand trust (Source: Edelman/LinkedIn Thought Leadership Report). This kind of customer success video — blending expert interviews, emotional storytelling, and corporate documentary production — helps service firms show how they truly deliver under pressure.